Sound Made Simple | Site Map

SMS iCD - Known Issues

Collapse All | Expand All
SMS iCD is not opening after installing in Windows 7 operating system | Dec 09

SMS iCD's latest install build [1209] is compatible with Microsoft's new Windows 7 operating system. Check the "Build xxxx" on the installation CD. If you are running Windows 7 and the build is 0707, email your name, product serial number (located in DVD case) and your mailing address to support@soundmadesimple.com. A new CD will be sent immediately.

My SMS iCD Audio Test Disc doesn't work | 10-07

We experienced a batch of bad audio disc. Please contact us and we will mail you a new CD. Please include your serial number and mailing address. support@soundmadesimple.com

We apologize for this inconvenience.

Window's Vista install & running SMS iCD procedures | 2-07

  • Insert SMS iCD program disc into CD/DVD drive
  • Select 'allow this program to run' when prompted
  • Once program is installed, uncheck "Launch Program"
  • Click "Finish" and return to desktop
  • Delete SMS iCD desktop icon
  • Navigate to <My Computer><Local Drive><Programs><Sound Made Simple>
  • Right mouse button on SMS iCD icon (blue) and select "Send to Desktop (create shortcut)"
  • Close all windows
  • Right mouse button on desktop SMS iCD shortcut
  • Select "Run as Administrator"

When I launch SMS iCD I get a "black box" and nothing happens | 8-06

To resolve the issue, we suggest Adobe Flash 9 Active X be uninstalled and Flash 8 Active X be installed.

  • Download Flash 8 zip file to your desktop. Click here to download.
  • Click Start>Control Panel>Add/Remove Programs
  • Highlight "Adobe Flash 9 Active X" and click [Remove]
  • If "Adobe Flash 9 Active X" is not listed, then scroll down to "Macromedia Flash Player (x)" and click [Remove]
  • Once uninstalled, close open panels
  • Unzip Flash 8 file on your desktop and run the installer
  • If this does not resolve the issue, please contact us for additional procedures: 850-478-9002

Quizzes do not launch | 6-06

Solution: Associate .swf files with Internet Explorer

  • Click Start>Control Panel>Folder Options
  • Select "File Types" tab > scroll down and select (highlight) SWF
  • Click [Change] button; select Internet Explorer (big blue e), click OK.
  • Once complete, close open panels
  • When a quiz is launched from SMS iCD, Internet Explorer will open and load the quiz. Depending on your security settings, a pop-up may prompt you. If so, select "Allow Blocked Content".

My serial number has too many digits | 6-06

Solution: Uninstall all previous versions of SMS iCD; Pre-release, Demo, etc. The final version uses a 16 digit serial code. All pre-releases and demos used 12. Re-install current version.

Error - Required DLL file GDIPLUS.DLL not found | 7-14-06

Download file, unzip & "copy" into the following two directories:

  • C:/Windows
  • C:/Windows/System32